Complaints

Complaints procedure

We aim to provide a friendly and efficient service to the highest standard. In line with statutory and Law Society requirements, we operate a written complaints procedure whereby your complaints will be handled promptly and fairly. Should you feel the need to complain, please do so in writing to Ardeshir Matini (our Compliance Officer for Legal Practice, whose duties include the following: to ensure the authorised body, its managers and employees comply with all terms and conditions of its authorisation (except any obligations imposed under the SRA Accounts Rules); to ensure the authorised body complies with relevant statutory obligations; to record any failure to comply with authorisation or statutory obligations and make such records available to the SRA and, to report any material failure (either taken on its own or as part of a pattern of failures) to the SRA as soon as reasonably practical).

Your complaint could relate to our invoice for work carried out on your behalf. Upon receiving your written complaint, we will endeavour to respond within 14 days (except during the Christmas period). If you are not satisfied with our response, you then have the right to complain to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ. If you are not happy with our invoice, you may also have the right to object by applying to the court for an assessment of our invoice under Part III of the Solicitors Act 1974. Finally, if all or part of our invoice remains unpaid we may be entitled to charge interest. Finally, you may if you wish also submit a complaint to the Solicitors' Regulation Authority.